Synapser (Pty) Ltd Privacy Policy

Effective Date: 19 November 2024

Welcome to Synapser!

Your privacy matters to us. Here’s a simplified overview of how we handle your personal information.

1. Who We Are

We’re Synapser (Pty) Ltd (Reg. No. 2016/102575/07). Protecting your personal information is a priority for us, whether you're browsing our website or using our services.

2. Who This Policy Applies To

This policy applies to:

Visitors to our website.
Customers using any of our services, including Entry, Secure Us, and Gain for Me.

3. Legal Compliance

We comply with relevant data protection regulations, including GDPR and CCPA, to ensure your data is handled legally and securely.

4. What is Personal Information?

Personal information identifies you or relates to you. Examples include:

Basic details: Name, contact info, address, or ID number.
Sensitive details: Financial data, health information, or employment records.

We do not consider anonymous data or general statistics as personal information.5. How We Collect Information

We gather personal data when:

You register or submit an enquiry.
You order our products or services.
You attend events we host.
Your browser shares information like your IP address or browsing habits.

We may also use cookies (read more in our Cookie Policy and record phone calls (unless you opt out). While cookies generally do not store personal data directly, they might collect information that can be linked to personal data. You can manage your cookie preferences at any time through our website settings or your browser settings.

6. Why We Collect Information

We use your data to:

Provide the services you request.
Improve our products and user experience.
Meet legal obligations.
Send relevant updates and promotions (you can opt out anytime).

7. Sharing Your Information

We will only share your personal information when:

You’ve given explicit consent.
It’s required for legal reasons.
It’s necessary to provide services (e.g., with trusted partners under contract).

We’ll never sell your information.

8. Your Rights

You have control over your information. You can:

Access and request a copy of your data.
Update or correct inaccuracies.
Withdraw consent for specific uses.
Request deletion of your information where applicable.

9. How Long We Keep Your Data

We keep your information only as long as necessary for the purposes it was collected or as required by law.

10. Keeping Your Data Safe

We use secure servers and technology to protect your data. Only authorized staff can access it for valid purposes.

11. International Transfers

Your data may be stored or processed outside your country. By using our services, you agree to these transfers, even to countries with different privacy laws.

12. Policy Updates

We may update this policy from time to time. Significant changes will be highlighted on our website or emailed to you. Continuing to use our services means you accept the updated terms.

13. Got Questions?

We’re here to help. Contact us at info@synapser.com if you have questions about this policy or how we manage your data.